Legal
Privacy policy
Last updated 25 August 2026
Who we are
RoomFlow is housekeeping operations software for hotels. This policy explains how we handle information when you visit roomflow.app, write to us, or use the product. Questions: hello@roomflow.app.
What we collect
On this website we collect the name, work email, hotel, role, and message you send through the contact form. In the product we store the operational data a hotel chooses to enter: staff accounts, room setup, occupancy events, tasks, inspections, photos attached to work, maintenance tickets, and usage logs needed to run the service.
How we use it
We use contact details to reply to sales and support requests. We use product data only to provide RoomFlow to that hotel — status boards, assignment, quality control, and reports. We do not sell personal information. We do not use hotel guest names for advertising.
Payments
Card payments for RoomFlow subscriptions are handled by Stripe. We do not store card numbers. Guest folio payments are not part of RoomFlow.
Retention and access
Hotel administrators can ask us to export or delete their property data. We keep server logs for a limited time to diagnose faults and abuse. Demo accounts exist for evaluation and may be reset.
Cookies
We use a session cookie so signed-in staff stay signed in, a language cookie for the site language you pick, and a property cookie so multi-hotel users return to the last hotel they opened. The public website does not use advertising cookies. Public forms (demo request, contact, registration, and password reset) use Google reCAPTCHA, which may collect device information for spam checks.